Mind Modulations - Company Policies

Ordering

Cancelling an Order

If you need to cancel an order after it has been made, simply let us know through our Support Center as soon as you can. Please include ordering information for the order you'd like to cancel to insure accuracy.

Revising Shipping & Billing

If you have completed an order and wish to change your shipping or billing information, please contact us through our Support Center as soon as you can after placing your order. Please supply us with the new information within the e-mail. We will credit your account if your order has already been processed.

Adding Items to Your Order

If you have already completed an order and wish to add an additional item to your order, simply contact us via our Support Center with the changes. You will not be charged additional shipping costs for items added to your order.

Shipping

Shipping Options

Standard orders are shipped using the US Postal Service. If you would like to you an alternative shipping company to ship your order, please contact us through our Support Center with your request. We have a flat rate shipping fee for each order.

When Will My Order Arrive?

Your order should be processed within 24 hours after ordering. Priority mail has an average ship time of 2-3 days. Express mail has an average ship time of 1-2 days. Items ordered on Saturday will be shipped on Monday.

International Shipping Rates

The average shipping time for International orders is around 10-14 days. This is the time that it takes to your Country. All Countries have different policies and wait times for customs and we are not responsible for delays, lost items, or damaged items by your country's postal service or customs office. If your country is not listed, please contact us through our Support Center for shipping costs.

Customs

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information if you are concerned about extra fees. Additionally, when ordering from Mind Modulations, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Returns

30-Day Money Back Guarantee

Mind Modulations offers a 30-day money back guarantee on all products. If you are not 100% satisfied with your purchase, you can return it to us for any reason during this period.

Return Policy

If you would like to return or exchange an item, please contact us through our support system for instructions. All items returned must be exactly in the condition that you received them with all packaging in place. Shipping charges are not refundable. If your order included free priority shipping, your account will be credited the total amount minus the cost of shipping the item to you.

Payment Methods

Credit Cards and Electronic Checks

We accept Visa, Mastercard credit and debit cards. If you are paying with a debit card, simply enter it as a normal credit card. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. When you place an order with us, we contact your credit card's issuing bank to confirm that your credit card is a valid number and has not been reported as lost or stolen. We do this by requesting authorization for the sale. Your card will not be charged immediately after ordering - it is usually done within 24 hours after your order has been placed.

Checks & Money Orders

To place an order using a personal check or money order, purchase your products online as if paying by credit card. When prompted, simply check the box market "Pay by Money Order", or "Pay by Check" and click continue. Once you have completed your order, you will be given an order number and shown a final receipt page. Please send payment to:

Mind Modulations
50 Timber Ln
Eastsound WA 98245

International Payment Methods

Visa and Mastercard are both accepted for International orders. We also accept International cheques and International money orders sent to our address.

Customer Service

Contacting Us

There are many ways of contacting us if you have any questions or need assistance.

Visit our Customer Support Center

1. You may find the answer to your question in our Knowledge Base.
2. If you need assistance or have a question, you can Submit a Ticket - we will respond ASAP.
3. If we are currently online, chat with us by clicking the Live Support button.
4. If you'd like to place an order or speak with someone by phone, call 1-360-441-7426

Mailing Address:

Mind Modulations
50 Timber Ln
EastSound WA 98245
USA

Phone: (360) 441-7426


Privacy Policy

All customer information is kept strictly confidential. We do not sell, trade or lend any customer information to anyone.